Terms of Service

Falcon One Limo ("Falcon One Limo", "we", "us", or "our") provides chauffeured ground transportation services, including one-way transfers and hourly charters, throughout Southern California. All services are subject to availability and confirmation by our dispatch team.

A reservation request submitted through our website is not confirmed until you receive confirmation from our team. We reserve the right to decline any reservation at our discretion.

Quotes generated by our online booking tool are estimates based on the route, vehicle class, and options selected. Final pricing may vary due to route changes, additional stops, wait time, tolls, parking, or other additional fees incurred during the trip.

Payment is due as specified at the time of booking. Additional fees such as parking, tolls, cleaning fees, or damage to the vehicle may be charged after trip completion.

Cancellation policy: cancel 24 hours or more before pickup for a full refund. Cancellations made less than 24 hours but at least 4 hours before pickup receive a 50% refund. Cancellations made less than 4 hours before pickup, and no-shows, are charged the full trip price.

Waiting time: the first 15 minutes after the scheduled pickup time are free. For airport pickups, the first 30 minutes are free on domestic flights and the first 45 minutes are free on international flights. Additional waiting time is charged at $1 per minute.

Please contact us as soon as possible to cancel or modify a reservation.

We are not responsible for delays caused by traffic, weather, road closures, or other events beyond our control, though we will always make reasonable efforts to accommodate schedule changes.

Passengers are responsible for providing accurate pickup and drop-off information and a valid phone number. The booking party is responsible for the conduct of all passengers in the vehicle.

Smoking, vaping, and illegal substances are prohibited in all vehicles. Excessive cleaning or damage caused by passengers will be billed to the booking party.

We maintain all required licenses and insurance for commercial passenger transportation. Our liability is limited to the fullest extent permitted by law. We are not liable for personal items left in vehicles, though we will make reasonable efforts to return them.

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

We may update these Terms of Service from time to time. The current version will always be posted on this page. Continued use of our services after changes take effect constitutes acceptance of the updated terms.

Questions about these terms? Call us at 323-794-4932, or email info@falcononelimo.com.