Privacy Policy

When you request a quote or book a trip, we collect your name, phone number, email address, pickup and drop-off addresses, trip details, and any notes you provide. If you create a staff or driver account, we collect your email address and account credentials.

We also use Google Maps services for address autocomplete and route calculation; your address entries are processed by Google subject to Google's privacy policy.

We use your information to provide and manage your transportation services, communicate with you about your reservation, assign chauffeurs and vehicles, calculate pricing, and process payments.

We may send you trip updates and, where permitted, service-related communications. We do not sell your personal information.

We share trip details with the chauffeur assigned to your trip so they can provide your service. We may share information with service providers that help us operate our business (such as mapping and payment providers) and when required by law.

We use industry-standard safeguards to protect your information, including encrypted connections and restricted access to reservation data. No method of transmission or storage is completely secure, but we work to protect your information.

We retain reservation records as needed for business, legal, and accounting purposes. You may contact us to request access to, correction of, or deletion of your personal information, subject to legal retention requirements.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request its deletion. To exercise these rights, contact us using the details below.

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the date of the latest update.

Questions about this policy or your information? Call us at 323-794-4932, or email info@falcononelimo.com.